Establishing Service

CUSTOMER SERVICE CENTERS REOPENED! 

JUNE 1, 2020

Gas & Water customer service centers located at 2215 Madison St. and 2015 Ft. Campbell Blvd. have reopened to the public for full services including the drive-through windows and internal lobbies!

Please follow social distancing protocol while visiting our service centers.
Your patience and cooperation is very much appreciated!

THANK YOU!


Customers wishing to establish service can either call the main office during normal business hours at 931-645-7400 or toll free 888-800-4020 and follow the interactive voice instructions or stay on the line to speak to a Customer Service Representative.

Customers may also visit either one of our convenient full-service customer service centers to complete an application for service. For your convenience or to save time you may complete and print a new service and credit application form, shown below, prior to visiting a service center.

Residential Utility Service Application FORM (PDF)

Commercial Utility Service Application FORM (PDF)

  • North Service Center
    2015 Fort Campbell Boulevard
    Clarksville, TN 37043
  • South Service Center
    2215 Madison Street
    Clarksville, TN 37043

Fees/Deposit

A service fee and security deposit for each applicable service will be charged. For qualifying new residential customers, a credit check can be used to determine the amount of the deposit. A fee for the credit check will be added to the customer’s first bill. If a new customer calls after normal business hours, Monday through Friday from 8 a.m. to 4:30 p.m., and requests services be activated after hours, an after-hours fee will be added to any amounts due. Please see the Fees, Penalties and Deposits schedule for current charges.

Customers whose services are turned on after hours must call 931-645-7400 the next business day and speak to a Customer Service Representative to pay all service fees and deposits by phone with a credit card or they can visit either one of our two service centers to pay before close of business to avoid deactivation of service and additional charges.